Frequently Asked Questions

Everything you need to know about bringing crae. into your home.

How long will it take to receive my order?

Standard shipping typically takes 5-7 business days. For larger furniture pieces, our white-glove delivery service may take 2-3 weeks depending on your location.

What is your return policy?

We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-returnable.

Do you offer international shipping?

Currently, crae. ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.

How can I track my shipment?

Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Are your materials sustainably sourced?

Yes, sustainability is at the heart of crae. We prioritize FSC-certified woods, recycled textiles, and ethical manufacturing processes for all our home goods.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.